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(803) 775-1209A six-prong setting accentuates the perfect shape of our round brilliant diamond. Combined with a sleek metal band for a truly classic, elegant look.
Free Pickup in Store - Gift Cards will be held at the store unless you call us. ***ONLY GIFT CARDS CAN BE PURCHASED ONLINE ON THIS WEBSITE AT THIS TIM Monday, January 20th
At Galloway and Moseley, Inc. we want you to be satisfied with your purchase. If for any reason you are not satisfied, you may be able to return your items for refund or in-store credit. Please read through the following information carefully before attempting to return or exchange your product. If you do not comply with store policies, we may not be able to process your return or exchange.
You can return the product to us in-store or return to us by mail at your own expense.
We request that you send us the merchandise by registered post and that you purchase insurance with your carrier for the value of the merchandise. If you elect not to purchase insurance, you are liable for any and all damages. We are not responsible for returns that do not have tracking/delivery confirmation showing that the package was received in our store. Please pack returns in original outer box or another sturdy shipping box with appropriate packing materials to ensure the product arrives to our store in good condition.
Please send all returns to: Galloway and Moseley, Inc.
Sumter
444 North Guignard Drive
Sumter, SC 29150
Florence
2001 Hoffmeyer Rd.
Florence, SC 29502
You have 15 days to return an item once it has been received. Items must be returned unused, in their original packaging, and in a saleable state to be accepted for return. Personalized or custom pieces are not eligible for returns.
A refund will be submitted in the method originally used for purchase for all items eligible for return. Recipients may elect to receive in-store credit instead of a cash reimbursement upon request. Gift recipients will receive a nonrefundable in-store credit in an amount equal to the cost of the item. Cash refunds are not available at any in-person locations. Please allow 7-10 business days for a return to be posted.
All of our items are carefully hand-inspected by our team to ensure they are free of defects; however, in the unlikely event that we have missed something, you will be able to exchange your defective product within 30 days of receipt. Since many of our pieces are one-of-a-kind and may be difficult to replace with an exact match, you may elect to receive in-store credit in an equal amount to your original purchase to spend at our store. Custom jewelry and personalized items are not included in our exchange policy. Gemstones, including diamonds, are not covered by this policy and are sold as-is. Any damages not due to manufacturing defects are not eligible for return or exchange.
Gift returns without a receipt are eligible for exchanges and in-store credit only. Please return items in original packaging. Any gift that shows signs of use or wear will not be accepted for exchange.
We make an effort to process and ship your orders within 24-48 hours; therefore, we do not accept any modifications to an order once it has been placed. If you need to return an order for any reason, please return it to us within 15 days following our return policy protocol, and we will refund your purchase. If you have made a mistake on a personalized or custom piece, please contact us as soon as possible.
Personlized items and custom jewelry are not eligible for returns at this time. If you are unsatisfied with your purchase, please contact us at:
Galloway and Moseley, Inc.
Sumter
444 North Guignard Drive
Sumter, SC 29150
Florence
2001 Hoffmeyer Rd.
Florence, SC 29502
Due to the special nature of custom and special order items, these products are not eligible for returns or refunds. Any product that has been built or altered at your request (including ring re-sizing and diamond upgrades) falls under this category and as such is not eligible for exchange.
If you have questions , please don't hesitate to contact us at:
Galloway and Moseley, Inc.
Sumter
444 North Guignard Drive
Sumter, SC 29150
Florence
2001 Hoffmeyer Rd.
Florence, SC 29502
Galloway and Moseley, Inc. wants to ensure you are happy with your purchase, and we would be happy to work with you to address any concerns you may have or provide more information about our policies should questions arise.
HEARTS ON FIRE DIAMONDS
Hearts on Fire hand selects only high-quality, transparent, and knot-free natural diamond crystals. Diamonds that meet these rigorous standards are rare. So rare that only 1/10 of 1% of the world's rough diamond crystals can become a Hearts On Fire diamond.
THE HEARTS ON FIRE CUT
A blend of art and science, the Hearts On Fire cut is designed to let in as much light as possible for an exceptional sparkle that's impossible to miss. Hearts on Fire's proprietary cutting formula highlights a diamond's physical properties—like the way it reflects and refracts light—and emphasizes its inherent beauty with precise angles that show it off to its most magnificent effect.
HEARTS ON FIRE TECHNOLOGY
Hearts On Fire cuts every one of its unique diamonds at 100 magnification. They use a special damping system licensed from Rolls Royce. Their diamonds are cut to tolerances beyond the capability of ordinary diamond scathes. Most diamonds are cut by hand; Hearts On Fire cutters use a mix of traditional hand craftsmanship amplified by exacting computers. Once a diamond crysal is rounded, a single cutter is responsible for the entire process rather than just mass producing with different people at each stage of the process.
THE HEARTS ON FIRE PROMISE
Hearts On Fire diamonds are guaranteed conflict-free, from point of origin to final piece. They travel to the ends of the earth to find the most beautiful diamonds on the market, and source them responsibly and ethically from South Africa, Botswana, Namibia, Angola, Russia, and Canada. Their diamonds are 100% in compliance with the Kimberley Process.
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